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  1. Pooki's Mahi®
  2. FAQ

FAQ

App

  • Do you have an app?

Catalogue

  • Do you ship catalogues?

Customer Success Hours

  • Why can't I talk to a LIVE person NOW?
  • What are your customer success hours of operation?

General FAQ

  • Do you offer gift wrapping?
  • Do you have a Gift Registry?
  • Can I include a note to the gift recipient with my order?
  • Do you have gift certificates?
  • How do I send my ideas for new products?
  • Where can I find more information for Corporate Gifts, Wholesale, Private Label and Promotions?

Redemption & Balance

  • How do I check my egift card balance?
  • Where can I redeem my egift card?
  • Do I have to spend the exact amount on my egift card?
  • Can more than one egift card be used towards a purchase?
  • Can I convert/exchange an egift card into a physical product?
  • Can I convert an egift card into a physical card?
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Retail Store

  • Can I purchase Pooki's Mahi in a store?
  • Does Pooki's Mahi have a physical retail store?

Returns & Exchanges

  • How do I return a product I bought on Amazon.com?
  • How can return or exchange a defective item?
  • How can I return or exchange an item given to me as a gift?

© Pooki's Mahi®

Customer Success Hours Monday - Friday 9:00am-12:00pm PT