FAQ

App

• Do you have an app?

Catalogue

• Do you ship catalogues?

Customer Success Hours

• Why can't I talk to a LIVE person NOW?
• What are your customer success hours of operation?

eGift Card

• Should I register my eGift Card?
• Will I be charged a fee to use an egift card?
• When does the egift card expire?
• What if the recipient does not receive the egift card?
• What if I lose my egift card?
• What exactly does the recipient receive when I send an egift card?

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General FAQ

• Do you offer gift wrapping?
• Do you have a Gift Registry?
• Can I include a note to the gift recipient with my order?
• Do you have gift certificates?
• How do I send my ideas for new products?
• Where can I find more information for Corporate Gifts, Wholesale, Private Label and Promotions?

Redemption & Balance

• How do I check my egift card balance?
• Where can I redeem my egift card?
• Do I have to spend the exact amount on my egift card?
• Can more than one egift card be used towards a purchase?
• Can I convert/exchange an egift card into a physical product?
• Can I convert an egift card into a physical card?

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Retail Store

• Can I purchase Pooki's Mahi in a store?
• Does Pooki's Mahi have a physical retail store?

Returns & Exchanges

• How do I return a product I bought on Amazon.com?
• How can return or exchange a defective item?
• How can I return or exchange an item given to me as a gift?