Go to "My Account" located at the top of PookisMahi.com.
Resetting Passwords: Enter the User Name and click on "Forgot your Password?" to reset the password.
Resetting User Name: Email support[at]pookismahi.com with the account holder's name, address and email address. A Pooki's Mahi team member will manually change the email address or send a "Reset Password" link.