Customers will not be able to change the email address. If your account was compromised, then please reach out to us via Contact Us or send an email to support[at]pookismahi.com. A Pooki's Mahi team member will change the email address on the account and will request a verification that you were able to log into the account. The email address is the User ID (user name).
If a customer wants a new user name, then create a new account.