Customers will receive an email confirming delivery and a message notifying the recipient that the eGift Card has been viewed. If the eGift Card is not viewed within 15 days after delivery, a message with options for resolving the issue is sent. You may also contact Pooki's Mahi's Customer Success at support[at]pookismahi.com with the order number from the email received confirming the purchase, and a Pooki's Mahi team member will respond with status (like if the recipient viewed their eGift Card).
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